account identification
To operate a number with Callagenix each account must provide complete contact details and proof of id.
If not paying by Online or a Service provider then a single id is fine, otherwise a minimum of two forms of ID are required.
The usual procedure is to login into your account enter and complete all the Account Contact details, providing a phone number (e..g landline) for the supplied contact address and a best contact number (e.g. mobile). Then send the id documents as required, when received this will usually be processed within 1 hour during normal working hours. If there are any issues such as unreadable or incorrect documents then you will be advised via email using the account registered email address.
proof of id
Each account needs to provide one form of id to operate any live numbers
- Account holder or Company ID
A second form of identification is required if they are wishing to:
- pay by card, this needs to be id for the Cardholder.
- operate revenue earning numbers this needs to be id for the Service provider contact.
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forms of id
Valid forms of id include documents such as:
- Utility bill (water, electric, gas)
- Telephone bill
- Bank Statement, do not need to see transactions.
- Card statement, do not need to see transactions.
- Driving Licence (if states full address)
- Company or VAT registration
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how to provide the id
The documents may be faxed, emailed or posted, if all cases the Callagenix Account Name or ID should be clearly noted:
- Fax using +44(0)870 6260626, +44(0)8701417026
- Email to payments@callagenix.com or support@callagenix.com, ideally from the registered account email address.
Please note we do not require hires full colour images, if the file is greater than 900Kb then please reduce (compress) so that below 900Kb.
- Post to: Accounts Verification,
Callagenix Ltd,
Merlin House, Brunel Road,
Theale, Berks,
Bucks,
RG7 4AB,
UK
Please note do not send originals unless previously argreed.
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contact details
- Full Name
- Company name (if appropriate)
- Address
- Address Phone number
- Contact Phone number
- Email address
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