setting up caller select

The heading gives the name of the service, the telephone number (and PIN, if applicable) it is connected to, and its status. For help with testing the service, click the How to try this service help button. To check how much this service would cost if attached to a real number click the What does this cost? link. To see how to make the service work with a real telephone number, click the Make it Live link.

The service is set up by selecting items on the chart on the left and amending the data displayed - be sure to save the changes using the Save Changes link each time.

Other links at the bottom of the form allow you to delete the service or copy the service (when you wish a copy of the service to be associated with a real telephone number).

When the caller dials a telephone number attached to a Caller Select service, the CLI (Caller's Number) is checked against the Callers list in the account, if FOUND then the corresponding Service is executed, if NOTFOUND, not specified or not provided then default services can be configured using these settings to determine the services to be run.

options

name

This is the unique identifier for the service shown. This should be set to something descriptive of the created service.
Top

status

This shows the current status of the service. It can be set to Answer Calls or Do Not Answer Calls. When a service is set to Answer Calls it will be started when a call is received on the number / PIN combination attached to it. When the service is set to Do Not Answer Calls then the attached number will give an engaged or out-of-order tone if dialled and the service will not be started. However, if the number is a number / PIN combination then it will answer the call, ask for the PIN and just hang up.
Top

default services

Offers selection lists of appropriate services on your account.

These are the service that will run if for whatever reasons a service cannot be located in your Caller list.

You can specify:

  1. A default service to run if a match in the Callers list is FOUND but no service has been specified.
  2. A service to run if the Caller's number is NOTPROVIDED ( or withheld).
  3. A service to run if NO MATCH for the Caller's number can be found in the Callers list.


Top