There are 4 ways you can change the prompts used by your telephone services
Text to Speech - FOC
Phone Recording - FOC
Upload your sound files - FOC
Professional Studio Recordings - Quoted Online
The music your caller hears may also be configured as required, to find out more see Music - making the right choice.
By default all services are created with prompts that have been generated by Text to Speech (TTS).
This works by you typing into a form what you want to say and the system converts this to a sound file which can be played to your caller. The good thing about this approach is that it is very quick and easy, it allows you to test a service and a script very quickly.
We always recommend that people use TTS to start off with, once they say what you want then recording can be made using the other 3 methods using the Texts as a script for the recording artist.
To hear a sample of the text to speech, please dial 08701624901, select option 1 and listen to the sample over the phone.
You may also record prompts via the telephone, all services when created have the ability to have the prompts recorded by phone.
You dial a number select the service required, enter your PIN and then you may change which prompt you require with optons to listen to the existing prompts etc..
You may record prompts or music using your own computer or purchase special recordings. Then upload them to your services using an online interface.
Note: Recordings are converted to a standard 8bit, 8Khz mono wav file format. This being the standard for telephone systems. It is always best to record in a format as close as possible to the final format, do not record in the highest stereo digital quality and then expect this to sound great down a phone, it won't!!
The right sounding voice is essential, but make sure that it's a professional voice artist that does your talking. There are plenty of actors with nice voices but they may not give the correct delivery.
i.e. a young, go-ahead company requires a voice that reflects this: young vibrant voices are key.
or maybe you need to deliver instructions, in which case a mature, authoritative voice may be better.
To hear some samples of the voice recording artists used please dial 08701624901, select a option 2 for female voices and option 3 for male voices and listen to some samples over the phone.
The music track must suit your business and your promotions, but has also to be acceptable to your customers. Personal taste should not be a consideration. All styles and genres are useable, but only when placed in the right context. As before, young upbeat music works well with young up-beat promotions. More restrained choices should be made for productions that must deliver more serious content.
The following music styles are available free of charge when using a Callagenix Group divert service.
You can of course have a bespoke recording made. Please contact us for details.