Example 4 - Call answering and forwarding service incorporating
voice mail
user requirements
I work five days a week for someone else but also need to take calls during
the day on my own part-time business. I need these calls to go to my mobile
but I can only answer them if I am not busy. I would like the calls to my mobile
to be preannounced so that I can decide whether to take the call or not. Calls
I cannot answer need to be indicated to me so that I can return them later.
step-by-step set-up instructions
This example is based on the Callagenix Call Diversion
service.
It uses mailboxes to store voice mails
from missed calls and Callers to preannounce
who the caller is.
- From the Services menu, create a service of type Call Diversion
- call it something like Part Time Business.
- Edit the welcome prompt for the service to say the message you wish to provide.
Typically this should say something like 'Thank you for calling company abc'.
- Edit the Call answer properties of the service. Since you may well
want to keep the telephone numbers of your callers you should turn on the
option to Add to Callers, in this case each individual callers details
will be saved into your callers list which is accessible through the
Accessories menu. Change the
- Edit the Divert Preamble prompt for the service to say the message you wish
to provide. Typically this should say something like 'Connecting you to Sales,
please hold...'.
- Set the Voice Mail prompt to reflect the information you wish to collect
from the caller. e.g. 'All of our agents are busy at present but please leave
your name and telephone number after the beep and we will get back to you
as soon as possible'.
- In the Divert section of the service set-up, enter the number of
your mobile that you wish to use to take the calls from your part time business.
Set the No answer timeout to some sensible figure (the call will go
to the mail box you define after this time expires) and ensure that the Auto
acceptance option is turned off. With this option turned off your calls
will be presented to you on your mobile telling you who is calling (if known),
which service they called (the Answer Prompt) and you will then be able to
accept or reject the call.
- Also in the Divert section of the service set-up select the mail
box that you wish to use to store and redirect your messages. See Example
3, Items 6 to 8 for instructions on how to set up a mail box. You
should set this mail box to notify by SMS your mobile that you wish to alert
if you have not been able to take any calls directly.
- As per previous examples you should now test the service using the test
number and PIN, modifying it as required until you are satisfied it is doing
what you expect.
- When you are satisfied you should then get a number of the type you want
to use to run this service (as described in Making
a Service Live) and purchase the relevant operating voucher depending
on expected call volumes.
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