how to use help

This help system can be accessed either from the Help link on the left of the screen (which will take you to this page) or wherever you see this symbol (which will take you to an appropriate help page).

The navigation buttons on the top allow you to go backwards, go forwards, access this page, access the index page and close the help window.


Account Identification

Account information

Alerts, SMS Coverage

Answerphone Service

Callagenix process description

Callagenix terms & conditions of service

Call counters

Call Diversion Service

Call Forward and Record Service


Call Transfer

Creating a new recorded message for file upload

Creating a new recorded message via your telephone

Examples of typical user requirements


Extension groups

Fax Service

Free trial

Getting a new telephone number(s)

Group Divert Service

Information Line Service

IP Telephony Overview

IP Telephony Devices

Mail boxes

Making a service go live

Managing your telephone numbers

Message Archive

Operating vouchers

Purchasing products from Callagenix


Service types

Setting up an Answerphone Service

Setting up a Call Diversion Service

Setting up a Call Forward and Record Service

Setting up a Fax Service

Setting up a Group Divert Service

Setting up an Information Line Service

Setting up a Time of Day Service

Setting up a Switchboard Service

Setting up extensions

Testing a service

Time of Day Service


Types of numbers

Using your service with a live telephone number

Voice Mail Service

MARR Overview