Q. Do I need an extra telephone line to use the
services from Callagenix?
A. No. In fact you don't even need one line if you have a mobile. When you use
the Callagenix services, you are using their multiple line capabilities to deliver
the calls to your specified number or mail box. Back to top
Q. Do I need a special telephone to use the Callagenix
services?
A. No, although you will need to check that your phone is set to tone dialling
for some services. Back to top
Q. Do I need a PC?
A. You only need access to a PC connected to the Internet to set up and manage
your services. Back to top
Q. Do I need an Internet connection to run the services
from Callagenix?
A. Only to initially set up and manage your services. Back to
top
Q. Do I need to be a UK resident to have a UK telephone
number?
A. No. In fact, this is a great way to have a virtual presence in the UK without
having an office here. Back to top
Q. Do I have to have a business to use the Callagenix
services?
A. No. Anyone can use the services. For example, some clubs and community organisations
could use it for special events and information promotion. Back
to top
Q. Do I need any training to use the services?
A. No. The services are designed to allow anyone on the Internet to quickly
and easily set up a service. Back to top
Q. What is a Freephone number?
A. A Freephone number is where the caller pays nothing and the person being
called (whoever owns the number) pays ALL the call charges. They normally begin
with either 0800 or 0500. Back to top
Q. What is a Local Rate number?
A. A Local Rate number is where the caller pays their local rate charge (regardless
of where they are situated in the UK) and the person being called (whoever owns
the number) pays for the balance of any call charges. They normally begin with
0845. Back to top
Q. What is a National Rate number?
A. A National Rate number is where the caller pays their national rate charge
(regardless of where they are situated in the UK) and the person being called
(whoever owns the number) pays nothing to the cost of the calls. They normally
begin with 0870. Back to top
Q. What is a Premium Rate number?
A. A Premium Rate number is really a method of payment for small-value services.
The caller pays a charge of between 10p per minute to £1.50 per minute
(regardless of where they are situated in the UK. Dependent upon the type of
service they are calling) the person being called (whoever owns the number)
gets paid a percentage of the revenues generated by that number. They normally
begin with 09XX and are dependent on their value. The services are regulated
by ICSIS and some require their prior ap proval. Back to top
Q. What are Personal numbers or Follow-me numbers?
A. Personal numbers are phone numbers that relate to people - not buildings
or particular mobile phones. You can use them to divert to calls to other numbers
but they are very expensive for the caller. There are three types of numbers
normally beginning with a 0701, 0702 or 0705 and attract a charge for the caller
from 10p per minute to over 37.5p per minute. Back to top
Q. Why do Callagenix not use Personal Numbers?
A. Callagenix looked very closely at using Personal Numbers for their services
but rejected them because of the very expensive call costs associated in calling
them. The Idea behind personal numbers is that they replace your home and mobile
numbers so all your friends and family use one number. Most people indicated
that their friends and family (or clients) are highly unlikely to use them,
especially with call charges costing as much as 37.5p per minute. Callagenix
offers greater functionality and capabilities than the divert functions Personal
Numbers offer, and we prefer to use the more comfortable Freephone, National
and Local rate numbers. Back to top
Q. Do I own the telephone number?
A. No. You do not own the numbers; once selected and confirmed the number is
added to your Account's number list it remains there for as long as you use
it and have funds in your account. For example, if you check your terms and
conditions from BT, you will find your home number is rented. Back
to top
Q. How can I use some of the Callagenix services without
changing my published telephone number?
A. You can still use the Callagenix services. If your published number is a
normal geographic exchange number (e.g. 01628 484214) then you can arrange to
have this diverted to the Callagenix number you choose. You will need to contact
your telephone service supplier to do this. See the question How
can I divert my BT number to a Callagenix service number? for further information.
Generally the divert services are able to Back to top
Q. Can I divert my BT Home Highway number to a Callagenix
service?
A. Yes. You normally have two voice and one data numbers If you have a BT Home
Highway line. You can divert one or both of the voice numbers to a Callagenix
service, but NOT the data number. Back to top
Q. How can I divert my BT number to a Callagenix service
number?
A. For customers who do not wish to change their current telephone number
but still wish to take advantage of all the services offered by Callagenix,
you can arrange for BT to divert your current number to your new Callagenix
number. There are two ways to do this:
You need to do this as BT will check who you are and that the number you wish to have diverted is yours. Once the divert has been set up, the following instructions are used to control this service. (NB. BT can take up to four hours to do this).
To divert your existing number to your Callagenix number:
On your tone telephone, dial * 21 * (YOUR CALLAGENIX NUMBER) # .
To turn the divert off and receive calls directly to your old number (Not
the Callagenix Number):
On your tone telephone, dial # 21 # .
Charges: BT currently charges £4.50 per quarter for this service. Back to top
Q. Is the free trial really free?
A. Yes. We do not make any charge for setting up and testing your service. The
only activity that attracts a minor cost is if you were to dial the test number
to listen to your service on the telephone. This will cost you the price of
a National Rate call at whatever tariff you are on with your service provider.
Back to top
Q. How many times can I trial the service free of charge?
A. You can trial the service as many times as you like. Back
to top
Q. What happens to my service if my account runs out
of money?
A. We will notify you when your account balance reaches a pre-defined level.
You will then have the opportunity to increase your balance by adding funds
from your credit card. There is also the facility to automate this procedure.
Back to top
Q. How long do I have to use the services?
A. The minimum contract duration is a single day for a service, but it will
cost you less for longer periods. There is no maximum contract length. Back
to top
Q. Can I cancel the services?
A. You can cancel the service at any time without penalties. Back to
top
Q. What is a Reseller?
A. A Reseller is a person or organisation that provides Callagenix with paying
customers. They are paid a commission dependent upon the value of business they
have brought to Callagenix. Back to top
Q. How can I become a Reseller?
A. There are conditions and obligations to become a reseller, but if you are
interested click
here for more information. Back to top