group divert service

This service is intended to be used in Switchboard services where it is necessary to divert calls to larger groups of people than would be convenient using a Call Diversion service. Each real telephone number is given an extension number and these extensions are grouped together to form an extension group. The Group Divert service then diverts calls to this extension group.

There are three possible ways of distributing the call, determined by the settings in the extension group:

At all times the caller is unaware of the actual number being dialled.

related topics

This service can operate on any style of telephone number, whether Premium rate, National, Local rate or Freephone

For more information on how this service is set up, click here.

For details of other services, click here.