Guidelines for operation of Premium Rate Services from the Callagenix site

Callagenix strictly observe the ICSTIS guidelines for operation of Premium Rate services. This means that Callagenix impose certain restrictions on anyone wishing to operate a Callagenix service on a premium rate telephone number. In brief the restrictions are:

  1. Callagenix will block any calls (at the time of the call) to a Call Diversion, Group Divert or Call Recording service that have been received by a service attached to a premium rate telephone number unless prior approval has been received in writing from ICSTIS for that service. This is because ICSTIS rules require their prior approval of any 'live operator' premium rate services.
  2. Callagenix will apply a maximum call charge £5 in maximum before forcing a call to be terminated. This is again in compliance with ICSTIS rules regarding what they will allow without requiring prior approval.
  3. Callagenix will immediately terminate any service on any premium rate number which is likely to cause offence or is held to be obscene or illegal.

    4. According to ICSTIS guidelines, services that will require prior approval are:

  4. All services which involve "live conversation" - for example, helplines answered by engineers.
  5. Services charged at more than £1.00 per minute where the total cost of the call can exceed £5.00.
  6. Services with a visual element - such as computer bulletin-board services. Fax services are not included within this definition.
  7. Consumer credit services - such as credit brokerage and debt counselling services.
  8. Pay for product services where the total call cost can exceed £5.00. Pay for product services are services which allow callers' details to be taken in order for a product or document to be sent to them (usually by post).
  9. Services charged at more than £1.50 per minute - although please note that at the time of writing, no such tariff is available

If your intended service does not fall into one of the above categories and you comply with the Callagenix terms and conditions for operation of premium rate services then you can confidently attach you service to your chosen premium rate number.

If you are planning to incorporate premium rate services into your Callagenix portfolio of services then we recommend you review the ICSTIS guidelines and codes of practice. For more information visit www.icstis.org.uk.