Mail boxes are used within the Callagenix environment to store and forward items of information which have been generated by the services you create. As a Callagenix account holder you can create as many mail boxes as you wish. As a general rule it is useful to create one for each service you create.
The types of information currently supported by Callagenix are voice messages and faxes. In addition to storing the message however, mail boxes also hold information relating to what should be done with any message.
Voice mail can also be retrieved over the telephone using your Voice Mail Retrieval Service.
Please note that messages are not stored indefinitely in your mail box. Currently, unread messages stored for 14 days and opened ones for 3 days but this may be subject to change.
Each new account has one mailbox created with default settings ready for you to attach to a service. If you wish to create another one then click Add a new Mail Box in the main mail box screen.
The screen displayed will prompt you for the name of the mail box, which we suggest should be descriptive, and an email address to send alerts and messages to. The mail box's edit screen will then be shown, which allows you to set up all its other parameters.
This is a list of all messages stored in your mail box, accessed by clicking on the name of the box in the main mail box screen. For each message, click to show message details, to view Fax or to listen to call recordings or to listen to voice message.
If you have a lot of messages you can change the order in which they are shown by clicking on the appropriate column headings: Type, Received, Service, Caller and Opened.
Messages can be deleted by selecting them and clicking the Delete Selected Messages button.
Each mail box contains the following configurable parameters, accessed from the mail box's message list screen by clicking Edit this Mail Box.
Name - This is the name you will use to access your mail box. It should be preferably be descriptive.
Email Address - This is the email address that notification will be sent to if you request notification (and attached messages as an option) by email.
Telephone Number for SMS - This is the mobile telephone number that notification will be sent to if you request notification by text messages (SMS). The numbers should be entered in usng internatonal number format unless UK mobiles, e.g. 0789123456, 00176767677777. If entering multiple numbers then they should be seperated by a comma.
Mailbox Access PIN - This is the PIN you will use to access your mail box to retrieve voice messages. The default Voice Mail Retrieval Service provides access to all mail boxes within an account. This PIN is used to determine which mailbox should be accessed when a call is made to the Retrieval service.
Notify by Email - Set this option if you wish to be notified via the email address defined for this mail box when a message is created by any service attached to this mailbox.
Notify by SMS - Set this option if you wish to be notified via an SMS message sent to the Mobile telephone number defined for this mail box when a message is created by any service attached to this mailbox. Note that the sending of SMS messages is a chargeable option. Please see the Pricing section for more details. See SMS Destinations for the coverage.
Attach Fax Message to Email - If you have selected to be notified via email when messages are generated on this mailbox then you may also select this option which will include as an attachment in the email any fax messages created by the services associated with this mailbox.
Attach Voice Message to Email - If you have selected to be notified via email when messages are generated on this mailbox then you may also select this option which will include as an attachment in the email any voice messages created by the services associated with this mailbox. The voice messages will be sent as compressed WAV files and should be able to be played locally on your machine if it contains a multimedia device and speakers. Please note that only voice messages can be attached automatically as emails. Due to the potential size of call recordings they are stored in the relevant mailbox from where they can be streamed or downloaded manually.