The heading gives the name of the service, the telephone number (and PIN, if applicable) it is connected to, and its status. For help with testing the service, click the How to try this service help button. To check how much this service would cost if attached to a real number click the What does this cost? link. To see how to make the service work with real telephone numbers, click the Make it Live link.
The service is set up by selecting items on the chart on the left and amending the data displayed - be sure to save the changes using the Save Changes link each time. Note that prompt messages can also be amended over the phone - the link at the bottom of the form will tell you how.
Other links at the bottom of the form allow you to delete the service or copy the service (when you wish a copy of the service to be associated with a real telephone number).
This is the unique identifier for the service shown. This should be set to
something descriptive of the created service.
This shows the current status of the service. It can be set to Answer Calls
or Do Not Answer Calls. When a service is set to Answer Calls it will
be started when a call is received on the number / PIN combination attached
to it. When the service is set to Do Not Answer Calls then the attached number
will give an engaged or out-of-order tone if dialled and the service will not
be started. However, if the number is a number / PIN combination then it will
answer the call, ask for the PIN and just hang up.
This setting defines the minimum number of seconds that the caller will hear
the ringtone for prior to the service starting. It should be noted that this
setting is approximate since database access speeds may result in the time being
longer from time to time.
When calls are received by the system they are automatically logged against
the service and the account. As well as this, however, you may also add them
into a call counter. This concept is useful for voting style lines where you
may wish to have several numbers each adding into separate call counters, with
the start and end date times for the service set to coincide with the voting
period. Since the call counters are updated in real time you would be able to
log in and see a snapshot of the number of calls received on each line.
You can divert incoming faxes automatically to a mail box if you wish, using
a fax service (which you need to create first). This option
selects the fax service to use.
You can compile callers' numbers into a callers list
using this option.
This message will be played to the caller immediately following the answering
of the call. It would typically consist of your company name and the service
being offered. The options offered by this screen are the standard message
This message is played after the welcome message. It is a list of the menu
items available to the caller, accessed by pressing the number keys on his or
her touch-tone telephone. The options offered by this screen are the standard
This settings determine what happens after the caller presses the appropriate key on his or her touch-tone phone. The box symbol on the chart shows a green tick when the menu option is attached to a service.
This is your service you wish to be called when this menu option is selected
by the caller.
If this option is selected, the caller will be returned to the switchboard
menu after the service completes. This option is only relevant for those services
that could return such as Infomation Line.
If this option is selected, the welcome message in the selected service is not played. Top
By default the '*', star key, returns the caller to the switchboard menu. This
option allows it to be disabled for each sevice.
This option causes the caller to be returned to the switchboard menu. It may
be disabled for each service by using the 'Disable the *' setting on each menu
option key screen.
This message is played if the caller presses a key for which the menu option
is disabled or any other key which is not recognised by the switchboard. The
options offered by this screen are the standard message
This option allows you to define how many times the menu messge should be repeated if no selection is made. And what action should occur when repeat count is exceeded. The default is 3 repeats and then hangup, you can select to run a service instead.
A typical use would be to set the repeat count to 1 and then have an answerphone
service run so that the caller could leave a message.
There are no specific settings governing the end of the call as the settings for each option determine this behaviour. The nature of the service is also important, for instance a call diversion option will always hang up. Top