The heading gives the name of the service, the telephone number (and PIN, if applicable) it is connected to, and its status. For help with testing the service, click the How to try this service help button. To check how much this service would cost if attached to a real number click the What does this cost? link. To see how to make the service work with a real telephone number, click the Make it Live link.
The service is set up by selecting items on the chart on the left and amending the data displayed - be sure to save the changes using the Save Changes link each time. Note that prompt messages can also be amended over the phone - the link at the bottom of the form will tell you how.
Other links at the bottom of the form allow you to delete the service or copy the service (when you wish a copy of the service to be associated with a real telephone number).
This is the unique identifier for the service shown. This should be set to
something descriptive of the created service.
This shows the current status of the service. It can be set to Answer Calls
or Do Not Answer Calls. When a service is set to Answer Calls it will
be started when a call is received on the number / PIN combination attached
to it. When the service is set to Do Not Answer Calls then the attached number
will give an engaged or out-of-order tone if dialled and the service will not
be started. However, if the number is a number / PIN combination then it will
answer the call, ask for the PIN and just hang up.
This setting defines the minimum number of seconds that the caller will hear
the ringtone for prior to the service starting. It should be noted that this
setting is approximate since database access speeds may result in the time being
longer from time to time.
When calls are received by the system they are automatically logged against
the service and the account. As well as this, however, the user may also add
them into a call counter. This concept is useful for voting style lines where
the user may wish to have several numbers each adding into separate call counters,
with the start and end date times for the service set to coincide with the voting
period. Since the call counters are updated in real time the user would be able
to log in and see a snapshot of the number of calls received on each line.
You can divert incoming faxes automatically to a mail box if you wish, using
a fax service (which you need to create first). This option
selects the fax service to use.
You can compile callers' numbers into a callers list
using this option.
You can record incoming calls in one of your mail boxes if you wish, using
This message will be played to the caller immediately following the answering
of the call. It would typically consist of your company name and the service
being offered. The options offered are the standard message
This message is played prior to the Divert Number being dialled. It would typically
confirm the destination of the call, e.g. Sales, Customer service, somebody's
name etc. The options offered are the standard message
This is the telephone number you would like the call diverted to. You first
select the country in the drop-down box and then type the full telephone number
as if you were dialling it from within that country into the following
The number of seconds which the system will ring the divert number before hanging
If this option is selected, the Answer message is played to the recipient of the call and then the call is put straight through. (Normally the recipient has a choice of whether or not to accept the call.)
This can be very useful if the call is being diverted to a number that has
a voice mail or answerphone service (e.g. a mobile phone).
A voice mail box can be selected to record diverted calls which went unanswered.
This message is played if the diverted call has not been answered within the
specified number of seconds. The options offered are the standard message
This message is played if the Divert Number when called is engaged. The options
offered are the standard message options.
This message is played to announce the call to the Divert Number once it has
been answered. The options offered are the standard message
This message is played to a caller prior to being put through to the Voice
Mail system. It would typically confirm who the message is being left for, or
instruction as to the nature of the message to be left. The options offered
are the standard message options.
There are no specific settings governing the end of the call. If either party
hangs up then the call is dropped.