setting up an information line call flow

The heading gives the name of the service, the telephone number (and PIN, if applicable) it is connected to, and its status. For help with testing the service, click the How to try this service help button. To check how much this service would cost if attached to a real number click the What does this cost? link. To see how to make the service work with a real telephone number, click the Make it Live link.

The service is set up by selecting items on the chart on the left and amending the data displayed - be sure to save the changes using the Save Changes link each time. Note that prompt messages can also be amended over the phone - the link at the bottom of the form will tell you how.

Other links at the bottom of the form allow you to delete the service or copy the service (when you wish a copy of the service to be associated with a real telephone number).



This is the unique identifier for the service shown. This should be set to something descriptive of the created service.


This shows the current status of the service. It can be set to Answer Calls or Do Not Answer Calls. When a service is set to Answer Calls it will be started when a call is received on the number / PIN combination attached to it. When the service is set to Do Not Answer Calls then the attached number will give an engaged or out-of-order tone if dialled and the service will not be started. IHowever, if the number is a number / PIN combination then it will answer the call, ask for the PIN and just hang up.

call answer

seconds to ring

This setting defines the minimum number of seconds that the caller will hear the ringtone for prior to the service starting. It should be noted that this setting is approximate since database access speeds may result in the time being longer from time to time.

call counter to increment

When calls are received by the system they are automatically logged against the service and the account. As well as this, however, the user may also add them into a call counter. This concept is useful for voting style lines where the user may wish to have several numbers each adding into separate call counters, with the start and end date times for the service set to coincide with the voting period. Since the call counters are updated in real time the user would be able to log in and see a snapshot of the number of calls received on each line.

fax service to run

You can divert incoming faxes automatically to a mail box if you wish, using a fax service (which you need to create first). This option selects the fax service to use.

add callers to list

You can compile callers' numbers into a callers list using this option.

welcome message

This message will be played to the caller immediately following the answering of the call. It would typically consist of your company name and the service being offered. The options offered are the standard message options.

information message

This message will be played to the caller immediately following the welcome message. The options offered are the standard message options.

call end

replay information message/end call immediately

You have the choice of either:

  1. replaying the information message continuously until either the caller hangs up or the maximum call time is reached, or
  2. ending the call after it has played just once. Top

max call time

This setting defines the maximum number of seconds that the call should last (from time of answer). The service will automatically terminate the call if this time is reached. To remove this setting set this parameter to 0. It should be noted that there are actually two Max Call Times in the system. One of these is associated with the service and the other with the telephone number. The system will terminate the call on the shortest time of the two max call times. The user can only change the max call time for the service. The max call time for a number is only set on telephone numbers associated with drop charges (i.e. premium rate numbers that incur a specific charge for the call not on a per minute basis). In general the max call time for a number is 60 seconds or 0 (ignored).